Hiring an IT Technician? Here’s What You’re Really Signing Up For
If you’re considering bringing someone in to manage your IT, this page is for you. We’re not here to talk you out of it—we’re here to show you what to expect, what it really costs, and whether there’s a better way to get the coverage you need.
The Reality of a “Simple Hire”
When you write the job post, it might say something like:
“Looking for an IT Technician to manage devices, troubleshoot issues, and keep systems running smoothly.”
Sounds fair, right?
But by the time that person starts, you’ll probably expect them to:
But by the time that person starts, you’ll probably expect them to:
- Maintain workstations, networks, Wi-Fi, printers, and routers
- Manage user accounts, permissions, and remote access
- Set up firewalls and antivirus software
- Keep systems backed up
- Solve issues across cloud tools, apps, and internal systems
In-House Tech vs. On-Demand IT Support
In-House Tech
On-Demand IT Support
- Skillset Coverage
- Generalist (limited specialization)
- Team of network, security, & cloud experts
- Availability
- 9–5, limited by one person
- 7 days a week, <2 hr response time
- Cost
- Salary + NIS + benefits + training
- Fixed monthly plan, no HR overhead
- Downtime Risk
- High if staff is sick/on leave
- Low—support team always available
- Security & Backups
- Depends on technician’s ability
- Standardized, audited processes
Not Sure If Hiring Is the Right Move?
You don’t have to decide today. But if you’d like an outside perspective, we’re happy to help you evaluate what your business actually needs—and whether hiring or outsourcing makes more sense.